Welcome to Ka-ching!

1. Introduction

As part of our mission to help make shopping better for everyone, Ka-ching A/S collects and processes a lot of information. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information—whether you are a merchant or end-user that uses Ka-ching´s products services, a customer that shops at a store using our technology, or whether you’re simply visiting this website. By using any of Ka-ching´s Services, or by dealing with a merchant using Ka-ching´s Services, you are agreeing to the terms of this Privacy Policy.

2. Information for merchants

Privacy matters! If you are a merchant, your customers need to understand how you (and how Ka-ching) collects and processes their personal information as the data controller. Accordingly, if you use the Services, you agree to post an up-to-date and accurate privacy policy on your storefront that complies with the laws applicable to your business. You also agree to obtain consent from your customers for the use and access of their personal information by Ka-ching and other third parties. In addition, if you are collecting any sensitive personal information from your customers (including information relating to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexuality), you agree to obtain affirmative, express consent from your customers for the use and access of sensitive personal information by Ka-ching and other third parties.


What information do we collect from merchants and why?

  • We collect your name, company name, address, email address, phone number(s) and payment details.

    • We use this information to provide you with our Services; for example, to confirm your identity, contact you, provide you with advertising and marketing, and invoice you. We also use this information to make sure that we comply with the legal requirements.

  • We collect data about the Ka-ching websites that you visit. We also collect data about how and when you access your account and the Ka-ching platform, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through the Ka-ching interface.

    • We use this information to give you access to and improve our Services; for example, to make our platform interface easier to use. We also use this information to personalize the Services for you; for example, by shifting the order of apps in the Ka-ching website to show you apps we believe may be of interest to you. Finally, we may use this information to provide you with advertising or marketing.

  • We use some of the personal information you provide us to conduct some level of automated decision-making -- for example, we use certain personal information to help us screen accounts for risk or fraud concerns.

  • We will also use personal information in other cases where you have given us your express permission.

When do we collect this information?

  • We collect personal information when you sign up for our Services, when you access our Services or otherwise provide us with the information.

  • We also partner with third parties who provide us with information about merchants or prospective merchants, for example, to help us screen out merchants associated with fraud.

When and why do we share this information with third parties?

  • Ka-ching works with a variety of third parties and service providers to help provide you with our Services and we may share personal information with them to support these efforts.

  • We may also share your information in the following circumstances:

    • To help us conduct marketing and/or advertising campaigns.

  • Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.

  • Ka-ching will always ask for your consent before sharing your personal information with third parties for purposes other than those described in Section 2.

  • Ka-ching is responsible for all onward transfers of personal information to third parties in accordance with the EU-U.S. Privacy Shield Framework.

3. Information from Ka-ching website visitors and support users

What information do we collect and why?

  • As you visit or browse the Ka-ching websites, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. We also collect personal information submitted by you via any messaging feature available from any of our websites (“Messaging Feature”).
  • We may also receive personal information when you purchase tickets or make other requests to Ka-ching via any of our websites.
  • From telephone support users, we collect your phone number, call audio, and other personal information you provide us during our call.
  • From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address, chat transcript, and other personal information you provide us during our chat.

4. Information from cookies and similar tracking technologies

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

Why does Ka-ching use cookies and similar tracking technology?

  • We use cookies to recognize your device and provide you with a personalized experience on our websites, or otherwise through the Services.
  • We use cookies to serve targeted ads from GoogleFacebook, and other third-party vendors. We also use cookies, and other information from your browser and/or device to provide you with personalized advertising, ad delivery, and reporting across multiple sessions and devices.
  • Our third-party advertising partners use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads.

5. For how long do we retain your personal information?

  • In general, we keep your personal information throughout your relationship with us. For merchants, this means we will keep your information as long as you maintain a store on our platform. For partners, this means we will keep your information until you inform us that you wish to terminate your partner relationship with us.
  • Ka-ching acts as a data processor on behalf of our merchants.
  • We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

6. How do we keep your personal information secure?

  • We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.

7. Control over and access to your personal information

Ka-ching understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are a merchant or a partner, you can update many types of personal information, such as payment or contact information, directly within your account settings or by reaching out to the Ka-ching team.

If you have any questions about your personal information or this policy, or if you would like to make a complaint about how Ka-ching processes your personal data, please contact Ka-ching by email, or by using the contact details below.

8. How to contact Ka-ching A/S

Please don´t hesitate to reach out to us

Ka-ching A/S
Katrinebjergvej 115,
DK-8200 Aarhus N
Phone: +45 71 99 59 85