Ruben nielsen

#12 TrendyTwenties 

One of the tendencies and challenges retail business face is omnichannel, Ruben Nielsen believes. In this video, Ruben maps out the importance of the ability to bridge the gap between online sales and in-store sales, so you can get to know your customers.


Trends and challenges in the new decade
  • Omnichannel 
  • Bridge sales channels
  • Data should help to get to know the consumers and their buying behavior 
  • Loyalty is extremely important

Kasper Dorby

In this video, Kasper Dorby explains that one of the biggest challenges retail business will face in the upcoming decade is the understanding of the fact that customers' needs vary from channel to channel and from business to business. 

Niels Ralund

In this video, Niels Ralund points several challenges out, which he thinks retail will face in the years to come. Among these, Niels thinks that it's important to treat all customers alike - online shoppers as well as physical shoppers.

Kenneth Boll

According to Kenneth Boll, one of the big challenges in this decade is consolidations of data to get a better understanding of the customer journey. In this video, Kenneth suggests a solution to this challenge.

6 i sommerferien? ☀️

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