Kasper Dorby
In this video, Kasper Dorby explains that one of the biggest challenges retail business will face in the upcoming decade is the understanding of the fact that customers' needs vary from channel to channel and from business to business.
In this video, Kasper Dorby explains that one of the biggest challenges retail business will face in the upcoming decade is the understanding of the fact that customers' needs vary from channel to channel and from business to business.
In this video, Niels Ralund points several challenges out, which he thinks retail will face in the years to come. Among these, Niels thinks that it's important to treat all customers alike - online shoppers as well as physical shoppers.
According to Kenneth Boll, one of the big challenges in this decade is consolidations of data to get a better understanding of the customer journey. In this video, Kenneth suggests a solution to this challenge.
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