WEBVTT 00:00:09.220 --> 00:00:13.320 My name is Simon, and I am 28 and an educated servant from December 2018. 00:00:13.320 --> 00:00:17.840 I have worked in Brdr. D's Vinhandel in Silkeborg from October 2019. 00:00:20.200 --> 00:00:22.620 What is good customer experience for you? 00:00:22.800 --> 00:00:28.320 The best customer experience is when the customer goes with a bigger smile than when they arrived. 00:00:30.000 --> 00:00:32.160 What is your job as a store associate? 00:00:32.160 --> 00:00:41.500 I try to meet our customers at eye level, even though I come with knowledge and a background as a servant. 00:00:41.500 --> 00:00:51.540 I don't try to educate our customers and for God's sake never make them feel stupid, 00:00:51.540 --> 00:00:59.920 but I try to meet them at a level that is understandable and tailored to the individual customer. 00:01:02.040 --> 00:01:03.080 How is Ka-ching to use? 00:01:03.080 --> 00:01:06.640 Once you get to know it, it becomes incredibly, incredibly intuitive. 00:01:09.400 --> 00:01:11.160 Can you imagine having the "cash register" on the floor? 00:01:11.160 --> 00:01:17.540 In many ways, yes, because, during peak hours, we can skip queues and simply complete 00:01:17.540 --> 00:01:26.480 the sale on the floor and at the same time have all the information right at our fingertips. 00:01:28.540 --> 00:01:29.400 Would you recommend Ka-ching? 00:01:29.400 --> 00:01:32.300 Without having anything to compare with, I think it is a really, really nice system 00:01:32.300 --> 00:01:37.620 that offers many good features that are simple to use.