Customer relations

In the sixth episode of 15 Minutes on Retail Martin Michael Frederiksen and Lars Pedersen are talking about retail customers, loyalty and investing in new technology.

Three of today's questions:
  • How do retailers create loyalty in-store?
  • What happens when retailers don't invest enough in technology?
  • How come retail customers still shop in-store?

Heidi Svane

In the first episode of 15 Minutes on Retail,Martin Michael Frederiksen and Heidi Svane are talking about achieving success in business, the rising threat from Amazon and about the danish retailer's future challenges.

Henrik Libak

In the second episode of 15 Minutes on Retail, Martin Michael Frederiksen and Henrik Libak are talking about customer service, e-commerce, buying experience and the future of retail.

Majken Pape

In the fourth episode of 15 Minutes on Retail,Martin Michael Frederiksen and Majken Pape are talking about white goods, segmentation, filtering, Click&Collect and loyalty.

Do you want to be a part of the podcast?

Then we would love to hear from you! You don't need to be a CEO at a major firm or an expert of any kind. Do not hesitate to contact us on media@ka-ching.dk