Customer relations

In the sixth episode of 15 Minutes on Retail Martin Michael Frederiksen and Lars Pedersen are talking about retail customers, loyalty and investing in new technology.
NB: Danish language

Three of today's questions:
  • How do retailers create loyalty in-store?
  • What happens when retailers don't invest enough in technology?
  • How come retail customers still shop in-store?

Heidi Svane

In the first episode of 15 Minutes on Retail,Martin Michael Frederiksen and Heidi Svane are talking about achieving success in business, the rising threat from Amazon and about the danish retailer's future challenges.

Henrik Libak

In the second episode of 15 Minutes on Retail, Martin Michael Frederiksen and Henrik Libak are talking about customer service, e-commerce, buying experience and the future of retail.

Majken Pape

In the fourth episode of 15 Minutes on Retail,Martin Michael Frederiksen and Majken Pape are talking about white goods, segmentation, filtering, Click&Collect and loyalty.

6 i sommerferien? ☀️

Det skal du få! Med vores nye podcastserie “6 i sommerferien”, kan du køle ned i sommervarmen med Ka-ching i ørene. 🎧⛱ Henover de næste 6 uger, sætter vi hver fredag fokus på et nyt afsnit i vores podcastserie, der kommer forbi et bredt udvalg af emner inden for retailbranchen.

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