Segmentation, filtering, and loyalty

In the fourth episode of 15 Minutes on Retail, Martin Michael Frederiksen and Majken Pape are talking about white goods, segmentation, filtering, Click&Collect, and loyalty.
NB: Danish language

Three of today's questions:
  • Why do we buy white goods in a physical shop instead of online?
  • How do you make sure to be prepared for well-informed customers?
  • How do experience big-data as a decisive factor in decision making? 

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