A new year is upon us and as the rest of the world is making their new year's resolutions, so are we. In the new year, we will make it even easier for you and your store associates to deliver the ultimate customer experience.
In our first release of the year, Ka-ching introduces a brand new function: Reserve & Collect. Reserve & Collect is designed to improve the cooperation between your e-commerce and in-store sales.
As a new feature, your customers can assemble their desired basket online and reserve it for pick-up in one of your physical stores. All your store associates have to do is find the customer's order and proceed to checkout as usual.
Watch the video to hear Martin explain more about Reserve & Collect.
Besides the launch of our new Reserve & Collect, we, here at Ka-ching, will jump-start 2020 by taking the first step towards a design upgrade suitable for the new decade. Welcome Tablet Assisted Selling.
Not only will the new TAS-setting provide your store associates with access to all relevant data on the entire product catalogue, it will also put the product in focus in a visual style worth showing the customers.
The return function is expanded, and it is now possible more comfortable, and quicker to handle customers, who want to return several products in one transaction.
It is now possible to sell products subjected to an arrangement for a deposit on packaging, such as bottles. The deposits will be visible in the basket and on the receipts. You can configure these deposits in the back office.
The search function is slightly improved in both POS and the Stock app and has a new design, which makes it more user-friendly. For example, the stock number of online products will be visible in a search.
The delivery notes have been updated. Now they contain more information about the customer.
Remember to update all of your Ka-ching Apps and make sure they are on the same version.
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Contact usThomas Damgren+45 71 995 985 thomas@ka-ching.dk |
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We can probably all agree that the world is upside down at the moment. But despite hard times, we need to keep things going and prepare us for when things get back to normal!
Today, we are excited to introduce new customer identification capabilities, Click & Collect and much more to further the experience for our customers. Read on to see what’s new in version 13.
A new decade has only just begun. An in light of this, we have invited prominent individuals from the retail business to talk about some of the trends and challenges they think will affect retail in the years to come.
Er du stadig i tvivl om, hvorfor det er en god ide at fokusere på den gode kundeoplevelse?