Customer service and buying experiences

In the first episode of 15 Minutes on Retail, Martin Michael Frederiksen and Henrik Libak are talking about customer service, e-commerce, buying experience and the future of retail.
NB: Danish language

Three of today's questions:
  • What makes you say 'I'll never shop here again'?
  • What are the key factors for a new location when you are opening a new shop?
  • What was the last thing you bought online, and why?

Heidi Svane

In the first episode of 15 Minutes on Retail,Martin Michael Frederiksen and Heidi Svane are talking about achieving success in business, the rising threat from Amazon and about the danish retailer's future challenges.

Brede Bjerke

In the third episode of 15 Minutes on Retail Martin Michael Frederiksen and Brede Bjerke are talking about investing in new technology, e-commerce, omnichannel, B2B-sales, and online growth.

Majken Pape

In the fourth episode of 15 Minutes on Retail,Martin Michael Frederiksen and Majken Pape are talking about white goods, segmentation, filtering, Click&Collect and loyalty.

6 i sommerferien? ☀️

Det skal du få! Med vores nye podcastserie “6 i sommerferien”, kan du køle ned i sommervarmen med Ka-ching i ørene. 🎧⛱ Henover de næste 6 uger, sætter vi hver fredag fokus på et nyt afsnit i vores podcastserie, der kommer forbi et bredt udvalg af emner inden for retailbranchen.

Do you want to be a part of the podcast?

Then we would love to hear from you! You don't need to be a CEO at a major firm or an expert of any kind. Do not hesitate to contact us on