Kunderelationer

I den sjette episode af 15 Minutes on Retail taler Martin Frederiksen og Lars Pedersen om detailkunder, loyalitet og investering i ny teknologi.

Tre af dagens spørgsmål:
  • Hvordan skaber detailhandlere loyalitet i butikken?
  • Hvad sker der, når detailhandlere ikke investerer nok i teknologi?
  • Hvordan kan det være at detailkunder stadig handler i butikken?

Heidi Svane

In the first episode of 15 Minutes on Retail,Martin Michael Frederiksen and Heidi Svane are talking about achieving success in business, the rising threat from Amazon and about the danish retailer's future challenges.

Henrik Libak

In the second episode of 15 Minutes on Retail, Martin Michael Frederiksen and Henrik Libak are talking about customer service, e-commerce, buying experience and the future of retail.

Majken Pape

In the fourth episode of 15 Minutes on Retail,Martin Michael Frederiksen and Majken Pape are talking about white goods, segmentation, filtering, Click&Collect and loyalty.