En online købmand

I den syvende episode af 15 Minutes on Retail taler Martin Michael Frederiksen og Carsten Pahlke om online dagligvarer, kundeforhold og kundeservice

Tre af dagens spørgsmål:
  • Hvordan sørger du for at være up-to-date med dine konkurrenter?
  • Hvad betyder dine kundeservicemedarbejdere for dit salg?
  • Hvordan sikrer du kvaliteten af ​​dine dagligvarer?

Heidi Svane

In the first episode of 15 Minutes on Retail,Martin Michael Frederiksen and Heidi Svane are talking about achieving success in business, the rising threat from Amazon and about the danish retailer's future challenges.

Henrik Libak

In the second episode of 15 Minutes on Retail, Martin Michael Frederiksen and Henrik Libak are talking about customer service, e-commerce, buying experience and the future of retail.

Majken Pape

In the fourth episode of 15 Minutes on Retail,Martin Michael Frederiksen and Majken Pape are talking about white goods, segmentation, filtering, Click&Collect and loyalty.